Insurance Industry Intelligent Assistant
Case Study

Insurance Industry Intelligent Assistant

Deeply integrating insurance industry knowledge — providing core capabilities including insurance basics explanation, fine-grained product recommendations, cross-insurance type comparison, and insurer consultation. Product recommendation accuracy exceeds 90%.

90%+Recommendation Accuracy
24/7Always-on Service
60%Cost Reduction

Our Advantages

Covering the full insurance consultation journey — from knowledge education to precise recommendations.

Insurance Basics Explanation

Transforms complex insurance clauses into plain language — helping users quickly understand products, claims processes, and industry rules to lower the knowledge barrier.

Fine-grained Product Recommendation

Based on multi-dimensional user profiles including age, occupation, family structure, and risk preference — precisely matching the best insurance product combinations with 90%+ accuracy and detailed reasoning.

Cross-Insurance Type Comparison

Breaking through single-product information silos — cross-comparing life, health, and property insurance across coverage, premiums, and claims conditions to support optimal decision-making.

Insurance Company Consultation

Providing comprehensive information on insurer service ratings, claims reputation, and financial stability — helping users make more informed decisions when choosing an insurance company.

Customer Case

Intelligent Customer Service Assistant for a Major Insurance Company

The insurer faced high customer service labor costs, slow response times, and low product recommendation conversion rates. Deploying the intelligent assistant enabled 24/7 service, significantly improving customer satisfaction and conversion rates.

90%+ Recommendation Accuracy
60% Labor Cost Reduction
24/7 Always-on Service
User Satisfaction Improved

Challenges

  • High labor costs — slow response during peak hours
  • Vast product range — low manual recommendation accuracy
  • Complex insurance knowledge — high comprehension barrier
  • Cross-product comparison is time-consuming

Our Solution

  • Insurance knowledge graph covering all product types
  • User profile engine for precise product matching
  • AWS Bedrock LLM for enhanced dialogue understanding
  • Multi-turn dialogue guiding insurance decisions

Customer Benefits

  • 90%+ accuracy — significantly higher conversion
  • 24/7 service — 60% reduction in labor costs
  • Higher satisfaction — fewer complaints
  • Enhanced comparison supporting optimal decisions

Bring AI Intelligence to Your Insurance Business

Talk to our experts and discover how an AI assistant can elevate your insurance service efficiency and user experience.